Contact Bali Salt Sea — Inquiries, Orders & Partnership
Whether you’re interested in purchasing premium Bali Sea salt, exploring wholesale opportunities, booking a salt farm tour, or developing partnership possibilities, our professional team is ready to assist. We pride ourselves on responsive communication and customer service. All inquiries receive attention within 24 hours during business hours.
Contact Information by Department
General Inquiries & Product Information
Email: info@balisaltsea.com
Response Time: Within 24 hours
Scope: General questions about our company, heritage, production methods, and product information
Sales & Direct Orders
Email: sales@balisaltsea.com
WhatsApp: +62-XXX
Response Time: Within 4 hours during business hours
Scope: Product ordering, pricing inquiries, shipping information
Export & Wholesale Partnerships
Contact: Ni Ketut Sari Dewi, Export Manager
Email: export@balisaltsea.com
Phone: +62-XXX
Response Time: Within 24 hours
Scope: Wholesale orders, private label inquiries, volume pricing, logistics coordination
Salt Farm Tours & Experiences
Email: tours@balisaltsea.com
WhatsApp: +62-XXX
Response Time: Within 2 days
Scope: Tour booking, group experiences, educational visits
Press & Media Inquiries
Email: media@balisaltsea.com
Response Time: Within 48 hours
Scope: Journalist inquiries, publication features, broadcast opportunities
Partnership & Vendor Relations
Email: partnerships@balisaltsea.com
Response Time: Within 2-3 days
Scope: Strategic partnerships, supply relationships, co-branded opportunities
Business Hours & Timezone
Monday-Saturday: 08:00-18:00 WITA (UTC+8)
Sunday & Holidays: Closed (emergency inquiries may receive delayed responses)
Amed is located in East Bali, Indonesia. Our team operates on Bali Standard Time (WITA, UTC+8). Please account for timezone differences when scheduling calls or expecting responses.
Physical Address
Bali Salt Sea Operations
Amed, Karangasem District
Bali 80852, Indonesia
Our headquarters are located in Amed where salt production occurs. This is our actual production facility, not an office building—visitors should contact in advance regarding site visits.
Common Questions & Response Guide
General Product Questions: info@balisaltsea.com provides comprehensive information about our salt varieties, usage recommendations, storage instructions, and product details.
Pricing & Availability: sales@balisaltsea.com provides current pricing, availability information, and ordering options for all salt varieties.
Wholesale & Volume Orders: export@balisaltsea.com handles wholesale pricing, minimum order quantities, lead times, and bulk logistics. Minimum order is 100kg.
Private Label & Custom Products: Export Manager handles private label inquiries. Custom packaging design, minimum orders, and production timeline discussion begins through export channel.
Farm Tours & Visits: tours@balisaltsea.com provides detailed tour information, booking process, group rates, and custom experience development. Tours require advance booking (2-4 weeks recommended).
Shipping & Delivery Tracking: sales@balisaltsea.com coordinates shipping information and provides tracking details for all orders.
Payment Methods: We accept bank transfers, credit cards, and alternative payment methods depending on order size and customer location. Detailed payment information provided with purchase quotes.
Contact Form
You may use this contact form to submit inquiries, or email the appropriate department directly. Form submissions will be routed to relevant staff members:
[Contact Form Placeholder]
Fields: Name, Email, Phone, Company, Inquiry Type, Message, Preferred Contact Method
Why Choose Bali Salt Sea
When you contact Bali Salt Sea, you’re communicating with a team dedicated to authentic heritage product commercialization. We respond professionally, provide accurate information, and prioritize customer relationships. Whether you’re a home cook discovering premium salt for the first time, a chef sourcing finishing salt for your restaurant, a retailer exploring wholesale opportunities, or a partner interested in strategic collaboration, we welcome your inquiry.
Our approach is straightforward: we produce exceptional salt using 450-year-old heritage methods, we’re transparent about our practices and certifications, and we support customers and partners with professionalism and integrity. Contact us to learn more or begin your Bali Salt Sea experience.
Explore our premium salt varieties, discover our heritage story, learn about farm tour experiences, or read about our partner relationships.
Visit Our Salt Farms
Experience the magic of traditional salt harvesting firsthand with a visit to our salt farms in Amed, East Bali. Our guided salt farm tours offer an immersive 2-3 hour experience where you can watch master salt artisans at work, learn the ancient palungan technique, taste different salt varieties directly from the source, and take home freshly harvested salt as the ultimate Bali souvenir.
Tours are available during the salt harvesting season (April through October) and can be arranged for individuals, couples, families, or groups. Pricing starts at $45 per person, with private tour options available for a more personalized experience. We recommend booking at least 48 hours in advance to ensure availability and optimal scheduling around harvesting times.
Amed is located approximately 2.5 hours from Ngurah Rai International Airport and 1.5 hours from Ubud. The scenic drive along Bali’s northeastern coast offers stunning views of Mount Agung and the Bali Sea — making the journey itself part of the experience.
Frequently Asked Questions About Contacting Us
What is the fastest way to reach Bali Salt Sea?
WhatsApp is our fastest communication channel, with typical response times under 2 hours during business hours. For detailed product inquiries or wholesale requests, email allows us to provide comprehensive information including pricing sheets, product catalogs, and certification documents. We monitor all channels actively Monday through Saturday.
Do you offer product samples before bulk orders?
Yes, we offer sample kits for serious wholesale and export inquiries. Our standard sample kit includes small quantities of our most popular varieties — Fleur de Sel, Coarse Sea Salt, Fine Sea Salt, and one specialty salt of your choice. Sample kits are available at cost plus shipping. Please mention your business name and estimated order volume when requesting samples to help us serve you better.
Can I visit without booking a formal tour?
While our salt farms are active production sites, we welcome visitors who wish to see our operations. However, we strongly recommend booking a guided tour for the best experience, as our guides provide context, history, and tasting opportunities that make the visit truly memorable. Drop-in visitors during harvesting season are welcome but may not have access to all areas or full tour amenities.
Explore More from Bali Salt Sea
our products • wholesale • export • FAQ • salt farm tour